Practical skills for Dispute Management
Role-based training for handling disputes correctly, from first contact to final determination, across card, ACH, check, and instant payments.
What you’ll walk away with
Every dispute, every rail
Handle debit card, ATM, ACH, check, and instant and P2P disputes, each under the rules that actually govern it: Regulation E, Nacha, and the UCC.
A path for every role
Role-based training for the whole team: frontline intake, the investigator working a case to a defensible determination, and the supervisor auditing the program.
Built for examiner scrutiny
Every course ties the work to the regulation and to one test: could you defend this file to a regulator? That means fewer findings and cleaner audits.
Certificates that count
Pass each final check (80%) and earn a dated, verifiable certificate for each role, ready for training records and exam evidence.